Hotel module for 3CX Phone System
The hotel module
for 3CX Phone System adds additional functions to 3CX Phone System to
allow it to be used in hotels or other hospitality environments. The
hotel module performs the following functions:
- Allows for Check in and Check out of guests
- Allows setting of guest extensions to Do not Disturb
- Allows blocking of external calls
- Allows wake up calls to be scheduled.
- Allows housekeeping to set room status
- Tracks calls a guest makes and lists them upon check out for easy billing
The hotel module can integrate with many Hotel software systems /
Property management systems (PMS) such as Micros Fidelio, Roommaster,
Hilton and more. Alternatively the receptionist can use the system
directly through the provided web interface.
Components
The hotel module consists of a front end application and a windows
service. The Windows Service operates in the background and allows for
integration with the Property Management System. With the integration,
many of the functions can be triggered from within the PMS software.
The Front Desk Phone Control Application is a simple to use windows
or web based application that allows the front desk clerk to perform
the above operations. This application can be used separately from the
PMS system, and thus requires no integration at all. For many smaller
hotels this can be good enough.
Billing
The hotel module will track calls made by a guest and output the
list upon checkout for easy billing. The list of calls or the total of
the calls can be outputted to screen or printer. In addition the
information can be sent to the PMS system via CDR or SMDR records. For
each case, the exact format can be customized.
3CX PBX supported Property Management Systems / Hospitality Industry Systems
Integration
of the hotel phone system / PBX with a Property Management System or
Hospitality Industry systems such as Micros Fidelio, Room Master,
Hilton and more means that reception staff can perform most functions
from within the Hotel Management Software. Most notably these would be
check-in and check-out.
Property / Hotel Management Systems supported
An extract from the 3CX Phone System supported systems:
- Agilysys
- Autoclerk
- Booking Center MyPMS
- Cenium
- Maestro for Northwind
- Fidelity Hotel Management System
- Micros Opera
- Choice Hotels International
- Brilliant Hotelsoftware
- CMS Hospitality Guestcentrix
- Fidelio-Opera
- Micros-Fidelio
- Fidelio
- ResortSuite
- Gracesoft
- Hotec Expert Hotelier Suite
- Hotel Concept
- WebPMS
- Atrium INN client server systems
- HSS Hotel Software Systems
- Innfinity software systems
- InnRoad
- MyHMS innpoints
- Full list at http://www.comtrol.com/aboutus/partners/hospitality/pms
