External Access for voicemail, outbound dialling and Receptionist Bypass

Microsoft Response Point software with Service pack 1 gives you the ability to access your office from outside without any problems. Most of these features are based on the Caller ID.

Voicemail:

You dial the office phone number, and say “Voicemail” or dial 886.

Bypass Receptionist:

You can redirect callers based on their caller id or phone number. For example, if your wife calls in, you don’t want her to go to the reception or play with IVR. Instead you tell your system to route the call directly to your desk phone or your extension. This is very easy to configure.

Step 1: In the Administrator application click on the “Call Routing” and then “Configure Bypass Receptionist”. Check the box that says “Allow to calls to bypass the receptionist base on the caller ID Phone number”. Click OK. The Administrator part is complete.

Step 2: In Assistant application, open Contacts. In front of your desired contact check the box that’s under “Bypass Receptionist”.

That’s about it. All calls from this number will be forwarded to your extension bypassing the receptionist and all IVR menus.

External Access / Remote Outbound Dialing / DISA:

Microsoft Response Point provides you with External Access feature. This enabled you to call your office, get another line and dial out to your contacts as if you were in the office. In Administrator->Call routing, select “Configure External Access”. Here you will see the message:

“Response Point will answer calls from the following phone numbers as if the specified user had pressed the Response Point button on a phone in office.”

That explains pretty much everything. Just add your cell number or another number you will be calling from, and you will be treated as if you have picked up your office extension and pressed the RP Blue Button on your handset.