“Phone is out of date and needs a firmware upgrade.”

You can see this message in either one of the following cases:

1.    You have recently upgraded your Response Point system to Service Pack 1 (SP1)
2.    You are trying to configure a new phone with the system

In either case you need to upgrade the phone firmware. You can do it from the Administrator application, or you can do it manually.

In the RP Administrator, click “Upgrade Device Firmware”. Click on Browse and select the latest firmware file “ResponsePointUpgrade.RPU” which is included in the Syspine Upgrade (patch .zip file). Once loaded, click Next, and Next again. All the devices on the network will start the upgrade process. Depending on the number of phones, this can take several minutes for each phone. It is recommended that you do the upgrade in off times so that there are no calls coming in or out.

In case you have any problem upgrading the Syspine Response Point system, you can contact support @ cigear.com or call our office number and say technical support.