Microsoft releases Service Pack 2 for Microsoft Response Point 1.0

Microsoft released SP2 for Microsoft Response Point today.

The New Feature of MSRP SP2 are listed below:

1. Intercom: Make 2-way intercom calls or send 1-way pages to individuals or groups using the intercom system.
2. Customizable After-Hours Schedule: Schedule the Automated Receptionist to handle calls afterhours, on holidays, and during business closures.
3. VPN Access: Enable VPN access so that people can use the phone system from remote networks.
4. Customizable URLs in Notification Windows: Integrate with 3rd-party applications to customize the links that appear inside incoming call notifications.
5. VoIP Gateway Device: Configure VoIP service with an on-premise gateway device that helps improve service quality.
6. Automatic Parked-Call Return: Have callers waiting in park for 3 minutes automatically returned to the person who originally handled the call.
7. Digital Service: Configure voice service with a digital service provider. Digital service is often referred to as “T1,” “E1,” “PRI,” or “ISDN” by some service providers and in different regions.
8. Call-Forwarding message: Turn on or off an announcement that notifies people when calls are forwarded.
9. Multi-Function Gateway Devices: Configure hybrid gateway devices that have both FXO and FXS ports, or can be used for either analog or digital service.
10. Improved DTMF Detection: Change the channel that detects touch tones to reduce speech misrecognition, often caused by background noise and variable service requirements.

Any questions regarding the upgrade may be forwarded to support@cigear.com