Microsoft Response Point SP2 Upgrade Procedure for Syspine

Microsoft Response Point SP2 Upgrade Procedure for Syspine base unit, IP Phone 310 and Aastra phones

(Please note that the procedure is available at http://www.syspine.com/download/sp2.html)

1. Download and install Microsoft Response Point 1.0 Service Pack 2 from Microsoft website: http://www.microsoft.com/responsepoint/SP2/default.aspx
2. Start RP Administrator and upgrade the base unit.
3. Upgrade Syspine Base Unit OEM Firmware
4. Upgrade Syspine ATA Firmware
5. Upgrade Syspine Phones firmware
6. Upgrade Aastra Phones firmware

The base unit upgrade process can take approximately 30 minutes including RP2 installation, base unit, and ATA. It is recommended you do the upgrade after office hours. Phones can be upgrade even during office hours doing them one by one so all other phones keep on working.

Assuming that you already have SP1 installed, the upgrading files and guide for No.2, No.3 and No.4 are available at:  http://www.syspine.com/download/sp2_step3.html

Aastra phones latest firmware can be downloaded from aastralinkrp.com or http://www.aastratelecom.com/cps/rde/xchg/03/hs.xsl/28250.htm

As of date, the current firmware file versions are:

Syspine Base Unit OEM/Web Version File:    OEM_OEMUpdate-01.01.02.bin
Syspine ATA Firmware File:    oem_ATA_1.2.14.binz.gz
Syspine Phone Firmware File:  1.1.2.5 (use ResponsePointUpgrade.rpu)
Aastra Phones Firmware File: ftp://216.94.98.106/Downloads/Firmware/RP_phones_71-001055-00_REV11_2.4.1_rp.1009.zip

If you have any kind of difficulty, you can contact us by email or phone (09:00-18:00 EST)