NetBorder Call Analyzer: Confidence-Based Call Progress Analysis Engine

Per channel software license. Includes SIP B2BUA and Recording software for accuracy analysis.

With the purchase of NETBCPA the purchase of one year of annual maintenance with an option to renew is required (NETBCPASTDSUP).

Fast and reliable real-time call classification and routing for the Outbound Contact Center

NetBorder Call Analyzer is a patent-pending Call Progress Analysis engine that ensures fast and accurate automated call classification, even when reaching wireless phones, or systems with Color Ringback Tone. Improve the efficiency of your agents and make sure your customers interaction with your organization is of the highest caliber.

NetBorder Call Analyzer Call Progress Analysis can literally save millions of dollars in yearly annual operating costs by making the best use of agent time and system resources.

Call Analyzer's Call Progress Analysis engine quickly and accurately determines the outcome of call attempts. Whether it's voice mail, a live human, or a special intercept tone that answers the call, NetBorder Call Analyzer functions much like a human brain: it adapts to a wide variety of noise conditions, ringing patterns, and telecom network conditions.

NetBorder Call Analyzer delivers the highest quality CPA results, regardless of whether your system is running over a traditional telephony interface or in a pure VoIP network.

It interfaces with automated applications via the standard SIP protocol.

The best outbound calling strategies include NetBorder Call Analyzer.

Improve Performance of your Outbound/Proactive IP Contact Centers

• Best-in-industry accuracy and response time
  With patent-pending algorithms, NetBorder Call Analyzer delivers the highest accuracy and fastest call delivery rates available for automated calling applications.
• Resilient against different calling conditions
  Statistical models used by NetBorder Call Analyzer are robust, regardless of background noise and network conditions.
• Integrate via Standards-Based SIP
  No proprietary Application Programming Interfaces. Support for both PSTN and VoIP networks.
• Operate in a dynamic environment
  Call progress confidence measures enable the system to adapt according to contact center operating conditions.
• Streamlined tuning process The statistical approach eliminates the need for long and frequent tuning cycles of the call progress parameters.