CI Gear Tech Blog: VoIP, UC, Response Point, Asterisk

You can change the ring tone on Syspine IP Phone 310 through the web interface or the phone itself. The procedure is given below:

Web Interface:

1. Check the phone IP by pressing  #*47  (#*IP#)
2. Open a web browser and type in the IP address
3. Use the phone login as ‘admin’ and password as ‘0000’
4. Under YV5 click on Phone Settings YV5->Phone Settings. Here you can change the default ringer volume and ringer tone. There are 11 ringtones built in.
5. Web interface does not allow you to preview the tones before selecting them, so you have to try them one by one.
6. Once done, click on MODIFY. The ring tone is changed.

Phone Menus:

1. Go to the phone menu by pressing #*MENU or #*6368
2. Scroll down to “3.Phone Settings” and press the Enter key (#)
3. Scroll down to “3.Ringer” and press #
4. Scroll down to “2.Ringer Type” and press #
5. You will hear the first ringer tone. Scroll down to preview the ring tone that you like.
6. Press Enter (# key) to select.
7. Press Speaker-Phone or Call-History button to exit menu.
8. You can also use the shortcut after Step-1 as 3#3#2#

Tags: IP Phone 310, Response Point, Syspine, Technical Support

Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes

Following has been recompiled from different sources including the response point mailing list.

Tags: IP Phone 310, Microsoft Response Point, Syspine, Technical Support

The LCD Panel and the ventilation plate on Syspine unit are removable and adjustable. It is helpful when placing the unit on a wall or in another direction.

The LCD Panel on Syspine base unit can be detached by pressing the button on the right hand side. Once taken out, you can flip it and put it back in the same slot. You should be able to hear two clicks when it is properly adjusted. For the ventilation plate on the unit, the procedure is given below:

a) Grip the top ventilation panel (see Front View on page 5) and twist counter-clockwise to remove it.

b) Invert the ventilation panel so that the Syspine name is readable and replace the panel.

c) Twist clockwise to secure the panel in place.

Tags: Base Unit, DOS A-50, LCD Panel, Response Point, Syspine, Ventilation Plate

You can reset the password of Syspine base unit if you have physical access to the system.

You need to look into the “Utilities” folder in the installation CD Rom that came with your Syspine System. You will see a password reset utility there. Please copy it to a USB Drive and plug it into the Syspine Base Unit. Instructions are included in the same folder. It is recommended that the USB drive has a indicator light on it.

You might have to wait for up to 30 minutes to get the password reset. Once done, plug the USB drive back into a computer. The executable file will be changed into a text file confirming that the password has been changed. If you still have a .exe file in the drive, please repeat the procedure and wait longer this time.

Tags: Base Unit, DOS A50, Microsoft Response Point, Syspine, Technical Support

Response Point supports only 1 SIP Trunk configuration into the system. That means you can configure only one ITSP/SIP Trunk or a Voice Over IP phone line. However, depending on the provider, this trunk can provide you with multiple inbound phone numbers and several outbound calling channels for multiple outbound lines.

For further details and service provider recommendations, please contact sales@cigear.com.

CIGear is now providing SIP Trunks for small businesses and VARs. Please check the number availability and pricing from the website http://www.33phone.com/ providing services across Canada. VARs can contact us for further details and special discounts.

A screenshot of the VoIP Account screen with sample configuration information is attached for reference:

Microsoft has shortlisted some of the Internet Telephony Service Providers (ITSPs) to be included into the Microsoft Response Point administrator application. These companies may not be available in your area. In which case you can setup another ITSP providing services in your area.

The Response Point system uses a standard SIP based trunk configuration which allows you to configure any ITSP providing you the SIP Trunk with login/password and the domain/ip address.

CIGear is also providing SIP Trunks for small businesses and VARs. Please check the number availability and pricing from the website http://www.33phone.com/ providing services across Canada.

A screenshot of the VoIP Account screen with sample configuration information is attached for reference:

If you do not have a DHCP Server in your installation location, you need to get the Security Gateway card for the Syspine base unit. This allows you the VPN, Router functionality and the DHCP Server. Security gateway features include:

* WAN Interface 10/100 Mbps auto-sensing (1 RJ45 connector)
* Features DHCP server with NAT
* Static/PPPoE/DHCP for broadband type selection
* Support up to 20 VPN connections (PPTP/IPsec)
* Firewall to protect your network from internet attacks
* QoS bandwidth for voice traffic

For availability and further details please contact us.

Microsoft Response Point software with Service pack 1 gives you the ability to access your office from outside without any problems. Most of these features are based on the Caller ID.

Voicemail:

You dial the office phone number, and say “Voicemail” or dial 886.

Bypass Receptionist:

You can redirect callers based on their caller id or phone number. For example, if your wife calls in, you don’t want her to go to the reception or play with IVR. Instead you tell your system to route the call directly to your desk phone or your extension. This is very easy to configure.

Step 1: In the Administrator application click on the “Call Routing” and then “Configure Bypass Receptionist”. Check the box that says “Allow to calls to bypass the receptionist base on the caller ID Phone number”. Click OK. The Administrator part is complete.

Step 2: In Assistant application, open Contacts. In front of your desired contact check the box that’s under “Bypass Receptionist”.

That’s about it. All calls from this number will be forwarded to your extension bypassing the receptionist and all IVR menus.

External Access / Remote Outbound Dialing / DISA:

Microsoft Response Point provides you with External Access feature. This enabled you to call your office, get another line and dial out to your contacts as if you were in the office. In Administrator->Call routing, select “Configure External Access”. Here you will see the message:

“Response Point will answer calls from the following phone numbers as if the specified user had pressed the Response Point button on a phone in office.”

That explains pretty much everything. Just add your cell number or another number you will be calling from, and you will be treated as if you have picked up your office extension and pressed the RP Blue Button on your handset.

Microsoft Response Point Service Pack 1 is very easy to install.

However, sometimes on some of the computers you may have problem upgrading or even accessing the response point. This happens very rarely. A couple of issues that we have seen so far are:

• During or after MSRP SP1 upgrade, Administrator application gives you a scripting error shown in the image below. It will not let you complete the upgrade or access the base unit again. In this case, we recommend using another PC and contact Microsoft for help with XP/Vista Error. Screen shot attached.



• Sometimes the Firmware upgrade from within the Administrator fails. In this case please contact us by email support@cigear.com. We will help you in installing the upgrades manually.
• Administrator or Assistant will not detect the base unit. It happens usually because of the firewall. Please diable to windows firewall or any other firewall that you may have on the system.
• The security certificate will not get installed in Vista. Please contact support for assistance.

Microsoft Response Point Service Pack one was officially launched on July 8, 2008. It is available free of cost to everyone. The only requirement is the free online registration or windows live id (MSN/Hotmail).

Main features of Service Pack 1 (SP1) include:

•    SIP Trunk Facility
•    a better and exportable call log
•    Firmware Upgrade utility from admin interface.

When SP1 was released, Syspine also release some updates. These are the firmware upgrades for the Syspine base unit DOS-A50, the ATA inside the base unit and the Syspine IP Phone 310.

The latest firmware versions as for date are:

OEM Page:    Ver 01.00.15 (filename: OEM_OEMUpdate-01.00.15.bin)
ATA Firmware:    Ver 1.2.04 (filename: oem_ATA_1.2.04.binz.gz)
IP Phone 310:    Ver 1.1.0.23 (files: YV5-1.1.0.23.bin.Z.enc.aes and YV5-1.1.0.23.FactoryDefault.cfg.enc.aes)

If you have any kind of problem upgrading to SP1, please check this site for updates or send an email to support@cigear.com for assistance.