Sep 16 2008

New Syspine VAR Pricing!

Category: VARkashan @ 10:20 am

Calling all VARs! We finally have new and improved Syspine pricing just for Canadian Value Added Resellers. This will help make your hardware pricing more competitive and enhance your overall value proposition!

Contact CI Gear now to get your new Syspine Canadian VAR price list. E-mail us at Sales@CIGear.com or call toll-free at 1-866-924-4292 and say “Sales”.

Syspine is focused on strengthening its VAR channel in Canada. This new pricing strategy is an example of this commitment. Syspine is also working on a number of new products as part of its ongoing development roadmap. Stay tuned for more announcements!

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Sep 03 2008

“Phone is out of date and needs a firmware upgrade.”

Category: Response PointFarhan Sabir @ 4:16 pm

You can see this message in either one of the following cases:

1.    You have recently upgraded your Response Point system to Service Pack 1 (SP1)
2.    You are trying to configure a new phone with the system

In either case you need to upgrade the phone firmware. You can do it from the Administrator application, or you can do it manually.

In the RP Administrator, click “Upgrade Device Firmware”. Click on Browse and select the latest firmware file “ResponsePointUpgrade.RPU” which is included in the Syspine Upgrade (patch .zip file). Once loaded, click Next, and Next again. All the devices on the network will start the upgrade process. Depending on the number of phones, this can take several minutes for each phone. It is recommended that you do the upgrade in off times so that there are no calls coming in or out.

In case you have any problem upgrading the Syspine Response Point system, you can contact support @ cigear.com or call our office number and say technical support.

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