CI Gear Tech Blog: VoIP, UC, Response Point, Asterisk, 3CX

Microsoft Response Point SP2 Upgrade Procedure for Syspine base unit, IP Phone 310 and Aastra phones

(Please note that the procedure is available at http://www.syspine.com/download/sp2.html)

1. Download and install Microsoft Response Point 1.0 Service Pack 2 from Microsoft website: http://www.microsoft.com/responsepoint/SP2/default.aspx
2. Start RP Administrator and upgrade the base unit.
3. Upgrade Syspine Base Unit OEM Firmware
4. Upgrade Syspine ATA Firmware
5. Upgrade Syspine Phones firmware
6. Upgrade Aastra Phones firmware

The base unit upgrade process can take approximately 30 minutes including RP2 installation, base unit, and ATA. It is recommended you do the upgrade after office hours. Phones can be upgrade even during office hours doing them one by one so all other phones keep on working.

Assuming that you already have SP1 installed, the upgrading files and guide for No.2, No.3 and No.4 are available at:  http://www.syspine.com/download/sp2_step3.html

Aastra phones latest firmware can be downloaded from aastralinkrp.com or http://www.aastratelecom.com/cps/rde/xchg/03/hs.xsl/28250.htm

As of date, the current firmware file versions are:

Syspine Base Unit OEM/Web Version File:    OEM_OEMUpdate-01.01.02.bin
Syspine ATA Firmware File:    oem_ATA_1.2.14.binz.gz
Syspine Phone Firmware File:  1.1.2.5 (use ResponsePointUpgrade.rpu)
Aastra Phones Firmware File: ftp://216.94.98.106/Downloads/Firmware/RP_phones_71-001055-00_REV11_2.4.1_rp.1009.zip

If you have any kind of difficulty, you can contact us by email or phone (09:00-18:00 EST)

Tags: Aastra, firmware, IP Phone 310, Microsofto Response Point, MSRP, Response Point, RP, RP SP2, SP2, Syspine, Upgrade

Microsoft released SP2 for Microsoft Response Point today.

The New Feature of MSRP SP2 are listed below:

1. Intercom: Make 2-way intercom calls or send 1-way pages to individuals or groups using the intercom system.
2. Customizable After-Hours Schedule: Schedule the Automated Receptionist to handle calls afterhours, on holidays, and during business closures.
3. VPN Access: Enable VPN access so that people can use the phone system from remote networks.
4. Customizable URLs in Notification Windows: Integrate with 3rd-party applications to customize the links that appear inside incoming call notifications.
5. VoIP Gateway Device: Configure VoIP service with an on-premise gateway device that helps improve service quality.
6. Automatic Parked-Call Return: Have callers waiting in park for 3 minutes automatically returned to the person who originally handled the call.
7. Digital Service: Configure voice service with a digital service provider. Digital service is often referred to as “T1,” “E1,” “PRI,” or “ISDN” by some service providers and in different regions.
8. Call-Forwarding message: Turn on or off an announcement that notifies people when calls are forwarded.
9. Multi-Function Gateway Devices: Configure hybrid gateway devices that have both FXO and FXS ports, or can be used for either analog or digital service.
10. Improved DTMF Detection: Change the channel that detects touch tones to reduce speech misrecognition, often caused by background noise and variable service requirements.

Any questions regarding the upgrade may be forwarded to support@cigear.com

Tags: Administrator, Assistant, Microsoft, Microsoft Response Point, MSRP, MSRP SP2, Point, Response, SP1, SP2, SP2 Features