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	<title>CI Gear Tech Blog: VoIP, UC, Response Point, Asterisk, 3CX</title>
	<link>http://www.cigear.com/support</link>
	<description>Information on VoIP, Unified Communication and Network Solutions</description>
	<lastBuildDate>Sun, 27 Dec 2009 03:14:00 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	
	<item>
		<title>Aastra releases RP to SIP conversion firmware for Aastralink RP phones</title>
		<description><![CDATA[Aastra released an RP to SIP conversion firmware today. This is designed to help customers of AastraLink RP phones to re-use their existing phones with standard SIP based phone systems and soft switches.
The Aastralink RP phones were originally designed to work only with Microsoft Response Point phone systems including the Aastralink Pro RP system. Since [...]]]></description>
		<link>http://www.cigear.com/support/2009/10/21/aastra-releases-rp-to-sip-conversion-firmware-for-aastralink-rp-phones/</link>
			</item>
	<item>
		<title>Breathe new life into your old Phone System with Skype!</title>
		<description><![CDATA[In tough economic times, many businesses are looking to cut or delay big ticket purchases like a new phone system. Enabling an older phone system to integrate with Skype can breathe new life into old technology by delivering new features and cost savings without an expensive forklift replacement. Skype gateways can do just that by [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/17/breathe-new-life-into-your-old-phone-system-with-skype/</link>
			</item>
	<item>
		<title>New Hotel Module for 3CX Phone System</title>
		<description><![CDATA[3CX Phone System recently announced their new Hotel Module, a solution aimed at hotels and hospitality environments. The hotel module was designed to perform the following functions:

Check in and Check out of guests
Setting of guest extensions to Do not Disturb
Blocking of external calls
Schedule wake up calls
Allow housekeeping to set room status
Track guest calls and list [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/16/new-hotel-module-for-3cx-phone-system/</link>
			</item>
	<item>
		<title>Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 7 – Addendum</title>
		<description><![CDATA[Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog
Although I have technically finished up the series on the Atcom AG-188N (sold in North America by CIGear), I wanted to open a post to answer any questions or comments that may arise.
One thing that came up in another thread was that [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/05/review-of-atcom-ag-188n-iaxsip-ata-voip-adapter-%e2%80%93-part-7-%e2%80%93-addendum/</link>
			</item>
	<item>
		<title>Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 6 - Final Thoughts and Summary Review</title>
		<description><![CDATA[Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog
In yesterday&#8217;s  installment of this series we discussed the internal router and other networing capabilities of the Atcom AG-188N (sold in North America by CIGear). The one thing that had me a bit puzzled was the implementation of VPN Tunneling.  [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/03/review-of-atcom-ag-188n-iaxsip-ata-voip-adapter-%e2%80%93-part-6-final-thoughts-and-summary-review/</link>
			</item>
	<item>
		<title>Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 5 - Networking and Internal Router</title>
		<description><![CDATA[Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog
In our previous installment we completed setting up the VoIP portion of the Atcom AG-188N (sold in North America by CIGear), touching on some of the other screens in the process. But there&#8217;s a whole other side of this great device that [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/03/review-of-atcom-ag-188n-iaxsip-ata-voip-adapter-%e2%80%93-part-5-networking-and-internal-router/</link>
			</item>
	<item>
		<title>Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 4 – Setting up SIP, and securing the adapter</title>
		<description><![CDATA[Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog
After yesterday&#8217;s installment we had pretty much configured the VoIP side of the Atcom AG-188N (sold in North America by CIGear) using the IAX protocol.  Of course, even though IAX is the superior protocol for getting audio through difficult firewalls, there [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/03/review-of-atcom-ag-188n-iaxsip-ata-voip-adapter-%e2%80%93-part-4-%e2%80%93-setting-up-sip-and-securing-the-adapter/</link>
			</item>
	<item>
		<title>Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) - Part 3 - Setting the time and configuring outbound dialing</title>
		<description><![CDATA[Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog
In yesterday&#8217;s installment of this review of the Atcom AG-188N (sold in North America by CIGear), I had mentioned that you could download the documentation from the manufacturer&#8217;s web site in .PDF format.  Since then I have come to realize that [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/03/review-of-atcom-ag-188n-iaxsip-ata-voip-adapter-part-3-setting-the-time-and-configuring-outbound-dialing/</link>
			</item>
	<item>
		<title>Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) – Part 2 – Initial setup using IAX</title>
		<description><![CDATA[Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog
In yesterday&#8217;s installment I explained why, in some cases, IAX is the superior protocol to use for VoIP calls.  Of course, having a superior protocol doesn&#8217;t count for much if the calls don&#8217;t sound good.  So, my first goal with [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/03/review-of-atcom-ag-188n-iaxsip-ata-voip-adapter-%e2%80%93-part-2-%e2%80%93-initial-setup-using-iax/</link>
			</item>
	<item>
		<title>Review of Atcom AG-188N IAX+SIP ATA (VoIP adapter) - Part 1 - The unboxing</title>
		<description><![CDATA[Note: This review was originally posted on the Michigan Telephone, VoIP and Broadband blog
One of the problems often encountered with VoIP is the use of the SIP protocol, specifically when used between a VoIP adapter such as the venerable Linksys PAP2 (or something similar) and an Asterisk server.  Everything works great until you try [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/03/review-of-atcom-ag-188n-iaxsip-ata-voip-adapter-part-1-the-unboxing/</link>
			</item>
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		<title>Sutus BC200: All-In-One Small Business IT/Telecom Solution</title>
		<description><![CDATA[The Sutus Business Central 200 or BC200 is way more than a phone system. It offers an integrated solution to small business IT and communications. The BC200 server includes: phone system, ﬁle server,  email server, router, ﬁrewall, wireless access point, VPN remote access server, automated backups, VoIP  and Standard phone line support and [...]]]></description>
		<link>http://www.cigear.com/support/2009/06/01/sutus-bc200-all-in-one-small-business-ittelecom-solution/</link>
			</item>
	<item>
		<title>Problem with Realtek LAN Card and the Solution (Elastix/Atom)</title>
		<description><![CDATA[I had the same problem with a ELX-3000. The appliance use a ATOM and a RealTek Lan IC.
I simply did what was posted another site…..
****************
Atom and r8101E driver
To get the Atom box to work this is what I did.
Grab a USB key drive.
Go into the BIOS and disable the card and reboot.
Once running download the [...]]]></description>
		<link>http://www.cigear.com/support/2009/05/22/problem-with-realtek-lan-card-and-the-solution-elastixatom/</link>
			</item>
	<item>
		<title>3CX launches Version 7.1 - includes Personal Phone Assistant</title>
		<description><![CDATA[3CX just announced the release of Version 7.1 of their software phone system for Windows. The main feature with v7.1 is the inclusion of 3CX Personal Phone Assistant for ALL users.
3CX Phone System for Windows 7.1 includes 3CX Assistant, a desktop utility that drastically improves phone usability and user productivity. 3CX Assistant offers extension users [...]]]></description>
		<link>http://www.cigear.com/support/2009/04/22/3cx-launches-version-71-includes-personal-phone-assistant-for-all/</link>
			</item>
	<item>
		<title>Recommended Headsets for Aastra IP Phones</title>
		<description><![CDATA[I&#8217;m writing this in part with selfish motives since we get asked this question several times per week both by users of Aastra&#8217;s SIP standard IP Phones as well as by users of Aastra Response Point IP Phones. Hopefully, this information will make it easier for users to find a headset to work with their [...]]]></description>
		<link>http://www.cigear.com/support/2009/04/13/recommended-headsets-for-aastra-ip-phones/</link>
			</item>
	<item>
		<title>Cisco validates telepresence. Lifesize capitalizes on it!</title>
		<description><![CDATA[Given the depressed economic climate and global climate change in general, any technology that can help improve business communication, enhance productivity, cut costs, reduce travel and reduce an organization&#8217;s carbon footprint is something worth talking about and more importantly worth investing in.
Telepresence and HD Video Communication happens to be such a technology. I recently came [...]]]></description>
		<link>http://www.cigear.com/support/2009/04/06/cisco-validates-telepresence-lifesize-capitalizes-on-it/</link>
			</item>
	<item>
		<title>What&#8217;s the big deal about Response Point?</title>
		<description><![CDATA[It has been about 15 months since we first started offering Microsoft Response Point phone systems so I thought it would be a good idea to reflect on Response Point&#8217;s strengths, weaknesses and positioning in the small business phone system market. I&#8217;ll start with a brief history of Response Point:
Intro to RP
Response Point was designed [...]]]></description>
		<link>http://www.cigear.com/support/2009/04/06/whats-the-big-deal-about-response-point/</link>
			</item>
	<item>
		<title>Sangoma: Linux Beta Driver - Wanpipe 3.3.16 Release</title>
		<description><![CDATA[
Sangoma has released a new 3.3.X series driver.
Sangoma Linux 3.3.16 Driver Location
http://wiki.sangoma.com/wanpipe-linux-drivers
This is the last 3.3.X Beta driver
By next week this driver will be renamed as new STABLE 3.4.1
The new beta 3.5.1 driver will be released by next week.
* Mon Mar 11 2009 Nenad Corbic - Beta - 3.3.16
=====================================================================
- Fixed S514 2 Byte receive
- A14X [...]]]></description>
		<link>http://www.cigear.com/support/2009/03/12/sangoma-linux-beta-driver-wanpipe-3316-release/</link>
			</item>
	<item>
		<title>Microsoft Response Point SP2 Upgrade Procedure for Syspine</title>
		<description><![CDATA[Microsoft Response Point SP2 Upgrade Procedure for Syspine base unit, IP Phone 310 and Aastra phones]]></description>
		<link>http://www.cigear.com/support/2009/02/13/microsoft-response-point-sp2-upgrade-procedure-for-syspine/</link>
			</item>
	<item>
		<title>Microsoft releases Service Pack 2 for Microsoft Response Point 1.0</title>
		<description><![CDATA[Microsoft released SP2 for Microsoft Response Point today.
The New Feature of MSRP SP2 are listed below:

Intercom: Make 2-way intercom calls or send 1-way pages to individuals or groups using the intercom system.
Customizable After-Hours Schedule: Schedule the Automated Receptionist to handle calls afterhours, on holidays, and during business closures.
VPN Access: Enable VPN access so that people [...]]]></description>
		<link>http://www.cigear.com/support/2009/02/02/microsoft-releases-service-pack-2-for-microsoft-response-point-10/</link>
			</item>
	<item>
		<title>Software phone systems can save you money!</title>
		<description><![CDATA[How to build a software based phone system and save money!]]></description>
		<link>http://www.cigear.com/support/2008/12/31/software-pbx-phone-system-save-money/</link>
			</item>
	<item>
		<title>Remote User Solution in Response Point</title>
		<description><![CDATA[If you&#8217;ve ever tried to extend Microsoft Response Point to remote users and/or soft phones, you&#8217;ve probably realized there is no built in support for this. Well in this post, we present a relatively simple solution to this problem.
First of all, this solution assumes you have an account with a VoIP provider. The first step [...]]]></description>
		<link>http://www.cigear.com/support/2008/12/11/remote-user-solution-in-response-point/</link>
			</item>
	<item>
		<title>Elastix Workshop and Presentation in Toronto</title>
		<description><![CDATA[Jose Landivar, one of the founders of Elastix will be hosting a workshop and presentation on Wednesday, November 26th, 2008 in Toronto.
Elastix is an asterisk-based linux appliance that integrates the best tools available into a single, easy-to-use interface. It also adds its own set of utilities and allows for the creation of third party modules.
From [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/20/elastix-workshop-and-presentation-in-toronto/</link>
			</item>
	<item>
		<title>High-Availability/Failover Asterisk clusters</title>
		<description><![CDATA[If you use PRIs and are looking to create a reliable, fault tolerant, highly available system with Asterisk, the foneBRIDGE by Redfone is a solution worth looking into. The foneBRIDGE provides quick, reliable and robust T1/E1 fail-over allowing IT Managers and System Integrators to implement Asterisk in the most demanding of environments where downtime simply [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/14/high-availabilityfailover-asterisk-clusters-2/</link>
			</item>
	<item>
		<title>Sangoma NetBorder Express VoIP Gateway</title>
		<description><![CDATA[Last month, Sangoma launched the the NetBorder Express VoIP Gateway product line. NetBorder Express is a SIP to TDM Gateway on a card. It is a full-fledged VoIP Gateway to connect Legacy Networks to SIP and VoIP Networks. 

NetBorder Express is a “ready to go” solution—much like an external gateway, but it also provides the [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/10/sangoma-netborder-express-voip-gateway/</link>
			</item>
	<item>
		<title>Comparison between Astribank and PCI Cards</title>
		<description><![CDATA[Asterisk Channel Banks are often overlooked when considering a solution for adding telephony interfaces to an open source telephony deployment. Astribank is a good example of a Channel Bank designed specifically for Asterisk. The Astribank offers an interesting alternative to PCI cards. Below is a comparison put together by Xorcom, the company behind the Astribank.



Category/Feature
Astribank
PCI [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/06/comparison-between-astribank-and-pci-cards/</link>
			</item>
	<item>
		<title>Elastix ELX-3000 Appliance</title>
		<description><![CDATA[CI Gear is pleased to announce that the Elastix ELX-3000 Appliance is now available. The ELX-3000 is a scalable Elastix appliance that will now join its smaller sibling, the ELX-025 to provide broader market appeal.

The ELX-3000 line has been produced by taking into consideration the different needs of a wide range of companies. It can [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/06/elastix-elx-3000-appliance-now-available/</link>
			</item>
	<item>
		<title>OpenVox Telephony Cards</title>
		<description><![CDATA[CI Gear is pleased to announce it is now an Authorized Distributor for OpenVox telephony hardware. OpenVox designs and manufactures a wide range of affordable analog and digital telephony cards that are fully compatible with leading open source telephony projects including Asterisk®, trixbox®, Elastix®, PBX in a Flash, AskoziaPBX®, Voyage-Linux.
Product Lines
A400 4-Port Analog Telephony Cards
A800 [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/05/openvox-telephony-cards-now-at-ci-gear/</link>
			</item>
	<item>
		<title>Aastra: Response Point Maintenance Release</title>
		<description><![CDATA[Aastra Telecom announces the availability of a maintenance software release for Aastra&#8217;s Response Point™ phones.
Maintenance release 2.1.1.118 for Aastra&#8217;s Response Point™ phones is now available on the AastraLink RP™ website. This release offers a number operational enhancements including:

Improved configuration options for the RP 6753i phone.      Programming restrictions have been removed [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/28/aastra-response-point-maintenance-release-now-awailable/</link>
			</item>
	<item>
		<title>SOHO &#124; SME Conference and Expo</title>
		<description><![CDATA[We&#8217;ve had an extremely busy first half of October. CI Gear hosted Syspine booths at the SOHO &#124; SME Conference and Expo events in Toronto on October 1, 2008 and in Vancouver on October 15, 2008. These events were aimed at increasing awareness and generating leads from within the small business community.
The turnout was quite [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/22/soho-sme-conference-and-expo/</link>
			</item>
	<item>
		<title>Syspine Base Units - Security Gateway</title>
		<description><![CDATA[Since most Syspine deployments do not take advantage of the built-in Security Gateway, Syspine has decided to remove the Security Gateway from the default hardware configuration of Syspine Base Units. This decision has helped to bring down the price of Syspine hardware.
Syspine Base Units with integrated Security Gateway can be ordered on special request. If [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/09/syspine-base-units-security-gateway/</link>
			</item>
	<item>
		<title>Response Point Marketing Programs</title>
		<description><![CDATA[We are participating in a number of marketing programs aimed at lead generation. Here are some the events to look out for in the weeks to come:
SOHO / SME Expo - Toronto and Vancouver
We had a great event at the recent SOHO / SME Conference and Expo in Toronto on October 1st. Thanks to those [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/09/response-point-marketing-programs/</link>
			</item>
	<item>
		<title>New RP Products - Coming Soon!</title>
		<description><![CDATA[New Response Point Products Coming Soon! 

Quintum Response Point Analog VoIP Gateway - 4-Port FXS

Quintum Response Point Digital VoIP Gateway – T1 / E1 / PRI

ClearOne: Max IP Response Point Conference Phones
]]></description>
		<link>http://www.cigear.com/support/2008/10/09/new-rp-products-coming-soon/</link>
			</item>
	<item>
		<title>New Syspine VAR Pricing!</title>
		<description><![CDATA[Calling all VARs! We finally have new and improved Syspine pricing just for Canadian Value Added Resellers. This will help make your hardware pricing more competitive and enhance your overall value proposition!
Contact CI Gear now to get your new Syspine Canadian VAR price list. E-mail us at Sales@CIGear.com or call toll-free at 1-866-924-4292 and say [...]]]></description>
		<link>http://www.cigear.com/support/2008/09/16/new-syspine-var-pricing/</link>
			</item>
	<item>
		<title>“Phone is out of date and needs a firmware upgrade.”</title>
		<description><![CDATA[You can see this message in either one of the following cases:
1.    You have recently upgraded your Response Point system to Service Pack 1 (SP1)
2.    You are trying to configure a new phone with the system
In either case you need to upgrade the phone firmware. You can do it from the Administrator application, or you [...]]]></description>
		<link>http://www.cigear.com/support/2008/09/03/%e2%80%9cphone-is-out-of-date-and-needs-a-firmware-upgrade%e2%80%9d/</link>
			</item>
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		<title>How to change the ringtone on Syspine IP Phone 310</title>
		<description><![CDATA[You can change the ring tone on Syspine IP Phone 310 through the web interface or the phone itself. The procedure is given below:
 Web Interface:

Check the phone IP by pressing  #*47  (#*IP#)
Open a web browser and type in the IP address
Use the phone login as ‘admin’ and password as ‘0000’
Under YV5 click on Phone [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/27/how-to-change-the-ringtone-of-syspine-ip-phone-310/</link>
			</item>
	<item>
		<title>Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes</title>
		<description><![CDATA[Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes
Following has been recompiled from different sources including the response point mailing list.



#
Enter key, used for immediate dialling


886#
Dial Voicemail


822#
Dial Auto Attendant locally (IVR); Good for checking welcome greetings


872#
Dial the Analog Paging System of Syspine / Intercom


#*47*
Displays IP Address of the phone [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/27/syspine-phones-shortcut-codes-star-codes-settings-shortcut-keys-or-command-codes/</link>
			</item>
	<item>
		<title>Changing LCD Panel and Ventilation Plate orientation on Syspine</title>
		<description><![CDATA[The LCD Panel and the ventilation plate on Syspine unit are removable and adjustable. It is helpful when placing the unit on a wall or in another direction.
The LCD Panel on Syspine base unit can be detached by pressing the button on the right hand side. Once taken out, you can flip it and put [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/26/canging-the-orientation-of-lcd-panel-and-ventilation-plate-on-syspine/</link>
			</item>
	<item>
		<title>How to reset the password of Syspine?</title>
		<description><![CDATA[You can reset the password of Syspine base unit if you have physical access to the system.
You need to look into the “Utilities” folder in the installation CD Rom that came with your Syspine System. You will see a password reset utility there. Please copy it to a USB Drive and plug it into the [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/25/how-to-reset-the-password-of-syspine/</link>
			</item>
	<item>
		<title>How many SIP trunks Response Point system can support?</title>
		<description><![CDATA[Response Point supports only 1 SIP Trunk configuration into the system. That means you can configure only one ITSP/SIP Trunk or a Voice Over IP phone line. However, depending on the provider, this trunk can provide you with multiple inbound phone numbers and several outbound calling channels for multiple outbound lines.
For further details and service [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/25/how-many-sip-trunks-response-point-system-can-support/</link>
			</item>
	<item>
		<title>Response Point – SIP Trunks/ITSPs/Service Providers/VoIP Configuration</title>
		<description><![CDATA[Microsoft has shortlisted some of the Internet Telephony Service Providers (ITSPs) to be included into the Microsoft Response Point administrator application. These companies may not be available in your area. In which case you can setup another ITSP providing services in your area.
The Response Point system uses a standard SIP based trunk configuration which allows [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/25/response-point-%e2%80%93-sip-trunkitspservice-providersconfiguration/</link>
			</item>
	<item>
		<title>Syspine Unit with No DHCP Server requires Security Gateway</title>
		<description><![CDATA[If you do not have a DHCP Server in your installation location, you need to get the Security Gateway card for the Syspine base unit. This allows you the VPN, Router functionality and the DHCP Server. Security gateway features include:
* WAN Interface 10/100 Mbps auto-sensing (1 RJ45 connector)
* Features DHCP server with NAT
* Static/PPPoE/DHCP for [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/syspine-unit-with-no-dhcp-server-requires-security-gateway/</link>
			</item>
	<item>
		<title>External Access for voicemail, outbound dialling and Receptionist Bypass</title>
		<description><![CDATA[Microsoft Response Point software with Service pack 1 gives you the ability to access your office from outside without any problems. Most of these features are based on the Caller ID.
Voicemail:
You dial the office phone number, and say “Voicemail” or dial 886.
Bypass Receptionist:
You can redirect callers based on their caller id or phone number. For [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/85/</link>
			</item>
	<item>
		<title>SP1 Upgrade – expected problems</title>
		<description><![CDATA[Microsoft Response Point Service Pack 1 is very easy to install.
However, sometimes on some of the computers you may have problem upgrading or even accessing the response point. This happens very rarely. A couple of issues that we have seen so far are:

During or after MSRP SP1 upgrade, Administrator application gives you a scripting error [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/sp1-upgrade-%e2%80%93-expected-problems/</link>
			</item>
	<item>
		<title>About Microsoft Response Point SP1</title>
		<description><![CDATA[Microsoft Response Point Service Pack one was officially launched on July 8, 2008. It is available free of cost to everyone. The only requirement is the free online registration or windows live id (MSN/Hotmail).
Main features of Service Pack 1 (SP1) include:
•    SIP Trunk Facility
•    a better and exportable call log
•    Firmware Upgrade utility from admin [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/about-microsoft-response-point-sp1/</link>
			</item>
	<item>
		<title>Response Point and the Static IP Addresses</title>
		<description><![CDATA[Microsoft Response Point works on DHCP Inform and DHCP ACK. That is how the base unit detects the phones and vice versa. If either of these is assigned a static IP, the auto detection procedure stops working. The phones cannot connect to the base unit and the PBX becomes unusable.
Although we have an option to [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/response-point-and-the-static-ip-addresses/</link>
			</item>
	<item>
		<title>Indirect vs. Retail: Which Will Win SMB Telephony Sales?</title>
		<description><![CDATA[If you are a Response Point VAR, I&#8217;m sure you can relate to this article. It sheds some light on the ongoing debate about phone systems moving into retail.
In the SMB market, the VAR model has been proven to be quite effective in delivering &#8220;Added Value&#8221; to business customers. We&#8217;ve seen many examples of customers [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/21/indirect-vs-retail-which-will-win-smb-telephony-sales/</link>
			</item>
	<item>
		<title>WAN Failover and Load Balancing</title>
		<description><![CDATA[Looking for a solution to add bandwidth and Internet resiliency without breaking the bank? Look no further&#8230;.
Astrocom&#8217;s PowerLink Pro™ is a family of multi-homing WAN link failover and Internet load-balancing appliances that guarantee Internet high availability at about one-third the total cost of ownership of other products.
PowerLink sits between your LAN and WAN. It allows [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/wan-failover-and-load-balancing/</link>
			</item>
	<item>
		<title>SIP-Smart Firewall</title>
		<description><![CDATA[Is a firewall just a firewall? The very purpose of a firewall, to stop attacks from the Internet, also stops new applications, such as IP Telephony, from working. Specifically, all protocols or applications initiating access from the Internet to a device on a private LAN are a challenge. SIP is the protocol of the future [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/sip-smart-firewall/</link>
			</item>
	<item>
		<title>High-Availability/Failover Asterisk clusters</title>
		<description><![CDATA[Obtaining a reliable, fault tolerant, highly available system with ASTERISK® has been difficult and nearly impossible especially from the PRI/TDM standpoint. IP based toolsets have been around for a number of years to allow integrators the ability to provide fault-tolerance on the VoIP side of their implementation. Until today however, providing quick, reliable and robust [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/high-availabilityfailover-asterisk-clusters/</link>
			</item>
	<item>
		<title>USB Channel Banks for easy Asterisk-telephony integration</title>
		<description><![CDATA[Most buildings are wired for analog telephony and have analog phones in the rooms and offices. The need to connect hundreds of analog phones to Asterisk has been a major obstacle in the deployment of Asterisk-based solutions in such environments. Using FXS PCI cards limits the number of ports and therefore does not suit such [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/usb-channel-banks-for-easy-asterisk-telephony-integration/</link>
			</item>
	<item>
		<title>Elastix launches new ELX-3000 appliance</title>
		<description><![CDATA[Palosanto Solutions, the company behind Elastix, has launched a new line of phone systems called the ELX-3000. The ELX-3000 is a scalable Elastix appliance that will now join its smaller sibling, the ELX-025 to provide broader market appeal.
The ELX-3000 line has been produced by taking into consideration the different needs of a wide range of [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/06/elastix-launches-new-elx-3000-appliance/</link>
			</item>
	<item>
		<title>Elastix Appliance now in Canada!</title>
		<description><![CDATA[We are pleased to announce that CI Gear is now an authorized distributor for Elastix appliances in Canada.
Elastix is an appliance software that integrates the best tools available for Asterisk-based PBXs into a single, easy-to-use interface. It also adds its own set of utilities and allows for the creation of third party modules to make [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/06/elastix-appliance-now-in-canada/</link>
			</item>
	<item>
		<title>Fax Line Sharing device</title>
		<description><![CDATA[Many small businesses do not need a dedicated fax line. By sharing a fax line that is otherwise rarely used, businesses can save money and potentially reduce the number of PSTN lines required for voice calls. One less line can translate into a savings of $400 to $600 per year!
CI Gear is now offering a [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/fax-line-sharing-on-syspine-base-unit-a50/</link>
			</item>
	<item>
		<title>Power over Ethernet (PoE) - Reliable, Economical, Eco-Friendly</title>
		<description><![CDATA[Power over Ethernet (PoE)  enables you to deliver power to telephones sets and other PoE enabled end points without requiring an AC adapter at the end point.
Some benefits of PoE:

Reduced wire clutter
Reduced power consumption
No need to be near a power outlet
Most importantly - ability to centralize power back-up

Keeping the above in mind, many standards-based [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/power-over-ethernet-poe-reliable-economical-eco-friendly/</link>
			</item>
	<item>
		<title>Canadian Microsoft Response Point SP1 VAR Training</title>
		<description><![CDATA[Microsoft has scheduled Response Point Training events in 4 major cities across Canada. These events are free of cost for Canadian Partners. We will be participating in these events at the Syspine booth and invite you to come visit us there. To register for the Response Point training event nearest to you, please visit one [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/canadian-microsoft-response-point-sp1-var-training/</link>
			</item>
	<item>
		<title>Wireless headset for Syspine IP Phone 310</title>
		<description><![CDATA[Finally, a mobility solution for Microsoft Response Point by Syspine! We have installed and tested the Jabra GN9350e Dual-Function Wireless Headset and the GN1000 Remote Headset Lifter with the Syspine IP Phone 310. I&#8217;m pleased to say that this solution works just fine. The wireless DECT offers good range and reasonable sound quality. The Headset [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/wireless-headset-for-syspine-ip-phone-310/</link>
			</item>
	<item>
		<title>SP1 Installation Issues</title>
		<description><![CDATA[Installation issues related to Microsoft Response Point SP1 will be listed here. You may like to post a comment or send your questions to support @ cigear.com.
]]></description>
		<link>http://www.cigear.com/support/2008/07/17/sp1-installation-issues/</link>
			</item>
	<item>
		<title>Welcome to the Support Blog</title>
		<description><![CDATA[CI Gear welcomes you to its Support Blog Site. Please explore the site for useful information such as technical solutions, new product/feature announcements, and other cool stuff.
To browse topics under a specific category, click the appropriate link under the categories section and only relevant articles will appear. You can also search for your topic of [...]]]></description>
		<link>http://www.cigear.com/support/2008/07/15/hello-world/</link>
			</item>
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