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	<title>CI Gear Tech Blog: VoIP, UC, Response Point, Asterisk</title>
	<link>http://www.cigear.com/support</link>
	<description>Information on VoIP, Unified Communication and Network Solutions</description>
	<lastBuildDate>Thu, 01 Jan 2009 00:27:44 +0000</lastBuildDate>
	<docs>http://backend.userland.com/rss092</docs>
	<language>en</language>
	
	<item>
		<title>Software phone systems can save you money!</title>
		<description><![CDATA[How to build a software based phone system and save money!]]></description>
		<link>http://www.cigear.com/support/2008/12/31/software-pbx-phone-system-save-money/</link>
			</item>
	<item>
		<title>Remote User Solution in Response Point</title>
		<description><![CDATA[If you&#8217;ve ever tried to extend Microsoft Response Point to remote users and/or soft phones, you&#8217;ve probably realized there is no built in support for this. Well in this post, we present a relatively simple solution to this problem.
First of all, this solution assumes you have an account with a VoIP provider. The first step [...]]]></description>
		<link>http://www.cigear.com/support/2008/12/11/remote-user-solution-in-response-point/</link>
			</item>
	<item>
		<title>Elastix Workshop and Presentation in Toronto</title>
		<description><![CDATA[Jose Landivar, one of the founders of Elastix will be hosting a workshop and presentation on Wednesday, November 26th, 2008 in Toronto.
Elastix is an asterisk-based linux appliance that integrates the best tools available into a single, easy-to-use interface. It also adds its own set of utilities and allows for the creation of third party modules.
From [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/20/elastix-workshop-and-presentation-in-toronto/</link>
			</item>
	<item>
		<title>High-Availability/Failover Asterisk clusters</title>
		<description><![CDATA[If you use PRIs and are looking to create a reliable, fault tolerant, highly available system with Asterisk, the foneBRIDGE by Redfone is a solution worth looking into. The foneBRIDGE provides quick, reliable and robust T1/E1 fail-over allowing IT Managers and System Integrators to implement Asterisk in the most demanding of environments where downtime simply [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/14/high-availabilityfailover-asterisk-clusters-2/</link>
			</item>
	<item>
		<title>Sangoma NetBorder Express VoIP Gateway</title>
		<description><![CDATA[Last month, Sangoma launched the the NetBorder Express VoIP Gateway product line. NetBorder Express is a SIP to TDM Gateway on a card. It is a full-fledged VoIP Gateway to connect Legacy Networks to SIP and VoIP Networks. 

NetBorder Express is a “ready to go” solution—much like an external gateway, but it also provides the [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/10/sangoma-netborder-express-voip-gateway/</link>
			</item>
	<item>
		<title>Comparison between Astribank and PCI Cards</title>
		<description><![CDATA[Asterisk Channel Banks are often overlooked when considering a solution for adding telephony interfaces to an open source telephony deployment. Astribank is a good example of a Channel Bank designed specifically for Asterisk. The Astribank offers an interesting alternative to PCI cards. Below is a comparison put together by Xorcom, the company behind the Astribank.



Category/Feature
Astribank
PCI [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/06/comparison-between-astribank-and-pci-cards/</link>
			</item>
	<item>
		<title>Elastix ELX-3000 Appliance</title>
		<description><![CDATA[CI Gear is pleased to announce that the Elastix ELX-3000 Appliance is now available. The ELX-3000 is a scalable Elastix appliance that will now join its smaller sibling, the ELX-025 to provide broader market appeal.

The ELX-3000 line has been produced by taking into consideration the different needs of a wide range of companies. It can [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/06/elastix-elx-3000-appliance-now-available/</link>
			</item>
	<item>
		<title>OpenVox Telephony Cards</title>
		<description><![CDATA[CI Gear is pleased to announce it is now an Authorized Distributor for OpenVox telephony hardware. OpenVox designs and manufactures a wide range of affordable analog and digital telephony cards that are fully compatible with leading open source telephony projects including Asterisk®, trixbox®, Elastix®, PBX in a Flash, AskoziaPBX®, Voyage-Linux.
Product Lines
A400 4-Port Analog Telephony Cards
A800 [...]]]></description>
		<link>http://www.cigear.com/support/2008/11/05/openvox-telephony-cards-now-at-ci-gear/</link>
			</item>
	<item>
		<title>Aastra: Response Point Maintenance Release</title>
		<description><![CDATA[Aastra Telecom announces the availability of a maintenance software release for Aastra&#8217;s Response Point™ phones.
Maintenance release 2.1.1.118 for Aastra&#8217;s Response Point™ phones is now available on the AastraLink RP™ website. This release offers a number operational enhancements including:

Improved configuration options for the RP 6753i phone.      Programming restrictions have been removed [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/28/aastra-response-point-maintenance-release-now-awailable/</link>
			</item>
	<item>
		<title>SOHO &#124; SME Conference and Expo</title>
		<description><![CDATA[We&#8217;ve had an extremely busy first half of October. CI Gear hosted Syspine booths at the SOHO &#124; SME Conference and Expo events in Toronto on October 1, 2008 and in Vancouver on October 15, 2008. These events were aimed at increasing awareness and generating leads from within the small business community.
The turnout was quite [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/22/soho-sme-conference-and-expo/</link>
			</item>
	<item>
		<title>Syspine Base Units - Security Gateway</title>
		<description><![CDATA[Since most Syspine deployments do not take advantage of the built-in Security Gateway, Syspine has decided to remove the Security Gateway from the default hardware configuration of Syspine Base Units. This decision has helped to bring down the price of Syspine hardware.
Syspine Base Units with integrated Security Gateway can be ordered on special request. If [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/09/syspine-base-units-security-gateway/</link>
			</item>
	<item>
		<title>Response Point Marketing Programs</title>
		<description><![CDATA[We are participating in a number of marketing programs aimed at lead generation. Here are some the events to look out for in the weeks to come:
SOHO / SME Expo - Toronto and Vancouver
We had a great event at the recent SOHO / SME Conference and Expo in Toronto on October 1st. Thanks to those [...]]]></description>
		<link>http://www.cigear.com/support/2008/10/09/response-point-marketing-programs/</link>
			</item>
	<item>
		<title>New RP Products - Coming Soon!</title>
		<description><![CDATA[New Response Point Products Coming Soon! 

Quintum Response Point Analog VoIP Gateway - 4-Port FXS

Quintum Response Point Digital VoIP Gateway – T1 / E1 / PRI

ClearOne: Max IP Response Point Conference Phones
]]></description>
		<link>http://www.cigear.com/support/2008/10/09/new-rp-products-coming-soon/</link>
			</item>
	<item>
		<title>New Syspine VAR Pricing!</title>
		<description><![CDATA[Calling all VARs! We finally have new and improved Syspine pricing just for Canadian Value Added Resellers. This will help make your hardware pricing more competitive and enhance your overall value proposition!
Contact CI Gear now to get your new Syspine Canadian VAR price list. E-mail us at Sales@CIGear.com or call toll-free at 1-866-924-4292 and say [...]]]></description>
		<link>http://www.cigear.com/support/2008/09/16/new-syspine-var-pricing/</link>
			</item>
	<item>
		<title>“Phone is out of date and needs a firmware upgrade.”</title>
		<description><![CDATA[You can see this message in either one of the following cases:
1.    You have recently upgraded your Response Point system to Service Pack 1 (SP1)
2.    You are trying to configure a new phone with the system
In either case you need to upgrade the phone firmware. You can do it from the Administrator application, or you [...]]]></description>
		<link>http://www.cigear.com/support/2008/09/03/%e2%80%9cphone-is-out-of-date-and-needs-a-firmware-upgrade%e2%80%9d/</link>
			</item>
	<item>
		<title>How to change the ringtone on Syspine IP Phone 310</title>
		<description><![CDATA[You can change the ring tone on Syspine IP Phone 310 through the web interface or the phone itself. The procedure is given below:
 Web Interface:

Check the phone IP by pressing  #*47  (#*IP#)
Open a web browser and type in the IP address
Use the phone login as ‘admin’ and password as ‘0000’
Under YV5 click on Phone [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/27/how-to-change-the-ringtone-of-syspine-ip-phone-310/</link>
			</item>
	<item>
		<title>Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes</title>
		<description><![CDATA[Syspine Phones Shortcut Codes / Star Codes / Settings / Shortcut Keys or Command Codes
Following has been recompiled from different sources including the response point mailing list.



#
Enter key, used for immediate dialling


886#
Dial Voicemail


822#
Dial Auto Attendant locally (IVR); Good for checking welcome greetings


872#
Dial the Analog Paging System of Syspine / Intercom


#*47*
Displays IP Address of the phone [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/27/syspine-phones-shortcut-codes-star-codes-settings-shortcut-keys-or-command-codes/</link>
			</item>
	<item>
		<title>Changing LCD Panel and Ventilation Plate orientation on Syspine</title>
		<description><![CDATA[The LCD Panel and the ventilation plate on Syspine unit are removable and adjustable. It is helpful when placing the unit on a wall or in another direction.
The LCD Panel on Syspine base unit can be detached by pressing the button on the right hand side. Once taken out, you can flip it and put [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/26/canging-the-orientation-of-lcd-panel-and-ventilation-plate-on-syspine/</link>
			</item>
	<item>
		<title>How to reset the password of Syspine?</title>
		<description><![CDATA[You can reset the password of Syspine base unit if you have physical access to the system.
You need to look into the “Utilities” folder in the installation CD Rom that came with your Syspine System. You will see a password reset utility there. Please copy it to a USB Drive and plug it into the [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/25/how-to-reset-the-password-of-syspine/</link>
			</item>
	<item>
		<title>How many SIP trunks Response Point system can support?</title>
		<description><![CDATA[Response Point supports only 1 SIP Trunk configuration into the system. That means you can configure only one ITSP/SIP Trunk or a Voice Over IP phone line. However, depending on the provider, this trunk can provide you with multiple inbound phone numbers and several outbound calling channels for multiple outbound lines.
For further details and service [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/25/how-many-sip-trunks-response-point-system-can-support/</link>
			</item>
	<item>
		<title>Response Point – SIP Trunks/ITSPs/Service Providers/VoIP Configuration</title>
		<description><![CDATA[Microsoft has shortlisted some of the Internet Telephony Service Providers (ITSPs) to be included into the Microsoft Response Point administrator application. These companies may not be available in your area. In which case you can setup another ITSP providing services in your area.
The Response Point system uses a standard SIP based trunk configuration which allows [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/25/response-point-%e2%80%93-sip-trunkitspservice-providersconfiguration/</link>
			</item>
	<item>
		<title>Syspine Unit with No DHCP Server requires Security Gateway</title>
		<description><![CDATA[If you do not have a DHCP Server in your installation location, you need to get the Security Gateway card for the Syspine base unit. This allows you the VPN, Router functionality and the DHCP Server. Security gateway features include:
* WAN Interface 10/100 Mbps auto-sensing (1 RJ45 connector)
* Features DHCP server with NAT
* Static/PPPoE/DHCP for [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/syspine-unit-with-no-dhcp-server-requires-security-gateway/</link>
			</item>
	<item>
		<title>External Access for voicemail, outbound dialling and Receptionist Bypass</title>
		<description><![CDATA[Microsoft Response Point software with Service pack 1 gives you the ability to access your office from outside without any problems. Most of these features are based on the Caller ID.
Voicemail:
You dial the office phone number, and say “Voicemail” or dial 886.
Bypass Receptionist:
You can redirect callers based on their caller id or phone number. For [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/85/</link>
			</item>
	<item>
		<title>SP1 Upgrade – expected problems</title>
		<description><![CDATA[Microsoft Response Point Service Pack 1 is very easy to install.
However, sometimes on some of the computers you may have problem upgrading or even accessing the response point. This happens very rarely. A couple of issues that we have seen so far are:

During or after MSRP SP1 upgrade, Administrator application gives you a scripting error [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/sp1-upgrade-%e2%80%93-expected-problems/</link>
			</item>
	<item>
		<title>About Microsoft Response Point SP1</title>
		<description><![CDATA[Microsoft Response Point Service Pack one was officially launched on July 8, 2008. It is available free of cost to everyone. The only requirement is the free online registration or windows live id (MSN/Hotmail).
Main features of Service Pack 1 (SP1) include:
•    SIP Trunk Facility
•    a better and exportable call log
•    Firmware Upgrade utility from admin [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/about-microsoft-response-point-sp1/</link>
			</item>
	<item>
		<title>Response Point and the Static IP Addresses</title>
		<description><![CDATA[Microsoft Response Point works on DHCP Inform and DHCP ACK. That is how the base unit detects the phones and vice versa. If either of these is assigned a static IP, the auto detection procedure stops working. The phones cannot connect to the base unit and the PBX becomes unusable.
Although we have an option to [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/22/response-point-and-the-static-ip-addresses/</link>
			</item>
	<item>
		<title>Indirect vs. Retail: Which Will Win SMB Telephony Sales?</title>
		<description><![CDATA[If you are a Response Point VAR, I&#8217;m sure you can relate to this article. It sheds some light on the ongoing debate about phone systems moving into retail.
In the SMB market, the VAR model has been proven to be quite effective in delivering &#8220;Added Value&#8221; to business customers. We&#8217;ve seen many examples of customers [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/21/indirect-vs-retail-which-will-win-smb-telephony-sales/</link>
			</item>
	<item>
		<title>WAN Failover and Load Balancing</title>
		<description><![CDATA[Looking for a solution to add bandwidth and Internet resiliency without breaking the bank? Look no further&#8230;.
Astrocom&#8217;s PowerLink Pro™ is a family of multi-homing WAN link failover and Internet load-balancing appliances that guarantee Internet high availability at about one-third the total cost of ownership of other products.
PowerLink sits between your LAN and WAN. It allows [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/wan-failover-and-load-balancing/</link>
			</item>
	<item>
		<title>SIP-Smart Firewall</title>
		<description><![CDATA[Is a firewall just a firewall? The very purpose of a firewall, to stop attacks from the Internet, also stops new applications, such as IP Telephony, from working. Specifically, all protocols or applications initiating access from the Internet to a device on a private LAN are a challenge. SIP is the protocol of the future [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/sip-smart-firewall/</link>
			</item>
	<item>
		<title>High-Availability/Failover Asterisk clusters</title>
		<description><![CDATA[Obtaining a reliable, fault tolerant, highly available system with ASTERISK® has been difficult and nearly impossible especially from the PRI/TDM standpoint. IP based toolsets have been around for a number of years to allow integrators the ability to provide fault-tolerance on the VoIP side of their implementation. Until today however, providing quick, reliable and robust [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/high-availabilityfailover-asterisk-clusters/</link>
			</item>
	<item>
		<title>USB Channel Banks for easy Asterisk-telephony integration</title>
		<description><![CDATA[Most buildings are wired for analog telephony and have analog phones in the rooms and offices. The need to connect hundreds of analog phones to Asterisk has been a major obstacle in the deployment of Asterisk-based solutions in such environments. Using FXS PCI cards limits the number of ports and therefore does not suit such [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/11/usb-channel-banks-for-easy-asterisk-telephony-integration/</link>
			</item>
	<item>
		<title>Elastix launches new ELX-3000 appliance</title>
		<description><![CDATA[Palosanto Solutions, the company behind Elastix, has launched a new line of phone systems called the ELX-3000. The ELX-3000 is a scalable Elastix appliance that will now join its smaller sibling, the ELX-025 to provide broader market appeal.
The ELX-3000 line has been produced by taking into consideration the different needs of a wide range of [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/06/elastix-launches-new-elx-3000-appliance/</link>
			</item>
	<item>
		<title>Elastix Appliance now in Canada!</title>
		<description><![CDATA[We are pleased to announce that CI Gear is now an authorized distributor for Elastix appliances in Canada.
Elastix is an appliance software that integrates the best tools available for Asterisk-based PBXs into a single, easy-to-use interface. It also adds its own set of utilities and allows for the creation of third party modules to make [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/06/elastix-appliance-now-in-canada/</link>
			</item>
	<item>
		<title>Fax Line Sharing device</title>
		<description><![CDATA[Many small businesses do not need a dedicated fax line. By sharing a fax line that is otherwise rarely used, businesses can save money and potentially reduce the number of PSTN lines required for voice calls. One less line can translate into a savings of $400 to $600 per year!
CI Gear is now offering a [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/fax-line-sharing-on-syspine-base-unit-a50/</link>
			</item>
	<item>
		<title>Power over Ethernet (PoE) - Reliable, Economical, Eco-Friendly</title>
		<description><![CDATA[Power over Ethernet (PoE)  enables you to deliver power to telephones sets and other PoE enabled end points without requiring an AC adapter at the end point.
Some benefits of PoE:

Reduced wire clutter
Reduced power consumption
No need to be near a power outlet
Most importantly - ability to centralize power back-up

Keeping the above in mind, many standards-based [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/power-over-ethernet-poe-reliable-economical-eco-friendly/</link>
			</item>
	<item>
		<title>Canadian Microsoft Response Point SP1 VAR Training</title>
		<description><![CDATA[Microsoft has scheduled Response Point Training events in 4 major cities across Canada. These events are free of cost for Canadian Partners. We will be participating in these events at the Syspine booth and invite you to come visit us there. To register for the Response Point training event nearest to you, please visit one [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/canadian-microsoft-response-point-sp1-var-training/</link>
			</item>
	<item>
		<title>Wireless headset for Syspine IP Phone 310</title>
		<description><![CDATA[Finally, a mobility solution for Microsoft Response Point by Syspine! We have installed and tested the Jabra GN9350e Dual-Function Wireless Headset and the GN1000 Remote Headset Lifter with the Syspine IP Phone 310. I&#8217;m pleased to say that this solution works just fine. The wireless DECT offers good range and reasonable sound quality. The Headset [...]]]></description>
		<link>http://www.cigear.com/support/2008/08/05/wireless-headset-for-syspine-ip-phone-310/</link>
			</item>
	<item>
		<title>SP1 Installation Issues</title>
		<description><![CDATA[Installation issues related to Microsoft Response Point SP1 will be listed here. You may like to post a comment or send your questions to support @ cigear.com.
]]></description>
		<link>http://www.cigear.com/support/2008/07/17/sp1-installation-issues/</link>
			</item>
	<item>
		<title>Welcome to the Support Blog</title>
		<description><![CDATA[CI Gear welcomes you to its Support Blog Site. Please explore the site for useful information such as technical solutions, new product/feature announcements, and other cool stuff.
To browse topics under a specific category, click the appropriate link under the categories section and only relevant articles will appear. You can also search for your topic of [...]]]></description>
		<link>http://www.cigear.com/support/2008/07/15/hello-world/</link>
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