- Standard warranty is 12 months commencing from the date of the CI Gear invoice.
- Warranty does not cover damages by accident, natural disaster, neglect, misuse or improper use of the equipment
- Before returning any product for repair, please follow the RMA process described below
Return Materials Authorization (RMA) Process
- Before returning any product for repair, please complete the RMA form and get an RMA number.
- Please show the RMA number on the outside carton of the faulty product.
- Please ensure faulty units are well-packed and well-protected.
Technical Support
If a product is not functioning as expected, CI Gear will provide technical assistance via phone and email to rectify the issue. CI Gear technical support department can be contacted at by phone at 1 905 907 1022 or by email at support@cigear.com.
Dead on Arrival (DOA)
- If a product is deemed to be DOA, CI Gear must be notified within 1 week.
- RMA process will be applicable for returning the DOA product to CI Gear.
- CI Gear will will forward the replacement product immediately and bear two-way shipping charges.
RMA under warranty
- If a product is deemed to be faulty within the warranty period, Customer may return it to CI Gear for repair via the RMA process.
- CI Gear will repair the product (or replace at its discretion), perform functional testing, and ship it back to the Customer.
- CI Gear will bear one-way shipping charge. (for the repaired unit return)
RMA out of warranty
- If a product is deemed to be faulty outside the warranty period, Customer may return it to CI Gear for repair via the RMA process.
- Repairing charges will depend on the faulty unit. CI Gear will inform the Customer about repair charges before performing repair work.
- Customer will bear two-way shipping charges and repair costs.
International RMA
Customer will bear two-way shipping charges for DOA return or RMA to locations outside of the USA and Canada.
Warranty Extension
- At the time of purchase, Customers may purchase an extended warranty.
- Extended warranties include parts and labor, but exclude shipping charges. Shipping costs will be the Customer’s responsibility.
Returns and Cancelled Orders
- Cancelled or Partially Cancelled Orders are subject to a 20% restocking fee or $50 whichever is higher.
- Returns are only accepted if items are unopened, unused, in original packaging and returned within a period of 30 days from date of purchase. Restocking fees apply.
- Returned items are eligible for a store credit which is valid for 12 months. Shipping charges are non refundable.
- Customer will bear shipping charges for returned items.
Evaluation/Sample Product
- Evaluation/Sample Products must be returned within 30 days in original working condition and original packaging.
- Items not returned within 30 days will be chargeable to the Customer.
- Items returned in damaged condition or with missing parts will not be accepted. Cost of such items will be chargeable to the Customer.
